Help

Find your way around

On a computer, use the navigation at the top. On a phone, the main tabs are along the bottom and your account icon is at the top.

• Photos: browse your photographs and open a photo to see its people and stories.
• Add or Add photos: choose more photographs from your device.
• People: find familiar faces, give people names, browse their photographs and organise photographs into folders.
• Stories: listen to the memories you have saved or that are available to you.
• Shared: open albums and stories people have shared with you.
• You: edit your name or profile photo, and open the gear icon for help, policies, Account Management and Log out.

Add your first photographs

Choose Add or Add photos, then select photographs from your phone or computer. The uploader accepts JPEG, PNG, WebP, HEIC and HEIF photographs, up to the limit shown on screen.

Wait for uploading and processing to finish. Faces may take a little longer to appear. If a photograph shows a retry option, use it when your connection is stable.

You can try Memory Box as a guest with up to 10 photographs. Create an account from You to keep access across devices. A guest session can be lost if you clear your browser data or start again as a new guest. Keep your originals.

Give familiar faces a name

Open People. If faces are waiting for a name, choose Identify and review the suggested groups. Follow the prompts to name each person and add a relationship.

The suggestions are a starting point. Similar faces can be grouped incorrectly, especially across generations. Check the photographs before confirming an identity.

Choose a person to see their photographs and stories. If a grouping or identity is wrong and you cannot correct it with the available controls, use the contact option at the bottom of this page.

Tell the story behind a photo

Open a photograph and choose Add story. Follow the interview prompts and allow microphone access when your browser asks. Speak naturally: who was there, where you were and what you remember are a good start.

Stop recording when you have finished an answer. Read the prepared wording when the review step appears, correct names and facts, and follow the save or narration steps shown on screen.

Some steps send your photograph, answers or recording to AI services to suggest questions, transcribe speech and prepare narration. The Privacy Policy explains this. Wait for the saved confirmation before closing the page.

Listen and share

Open Stories or a photograph with a story, then press play. Where several people have contributed, choose the person whose story you want to hear.

Use Share on a story, person or folder. A person or folder is shared as an album; the sharing panel shows what is included. Albums can include photos added later. Someone opening an album link may be able to add their own memories.

Treat album and story links as something that can be forwarded. Only share them with the audience you intend, and remember that people can save independent copies.

Edit your profile and log out

Open You, or your account icon on a phone. Choose Edit name to change your display name, or the profile photo control to select a new picture.

The gear icon in the top-right corner opens Settings. Choose Log out to end your session on this browser. Logging out leaves your saved photographs and stories in your account.

Remove your account

Open You → gear icon → Account Management → Remove my account. Read the warning carefully and type delete into the confirmation box. Complete the final removal step only when you are sure.

Removing your account permanently removes the account and Memory Boxes you own, including their photographs and stories. Save anything you want to keep first. Copies already kept by other people may remain; see the Privacy Policy for more detail.

If something is not working

• No microphone: check the site’s microphone permission in your browser and make sure another app is not using it.
• No sound: check your volume, output device and the player’s play button.
• Upload paused: keep the page open, check your connection and use the retry option if offered.
• Cannot find your memories: sign in with the account you used when saving them. A different email address may open a different account.
• Invitation will not open: use the original link and ask the sender to check that access is still available.
• Still stuck: open Contact us below. Include what you were trying to do, the error message and your device/browser. Do not include passwords or sign-in codes.